General Terms and Conditions
At Utopia Nails & Beauty, we are passionate about our work. We guarantee all our work for 7 days.
If within that time you are unhappy with any aspect of the service, please in the first instance ring 01926 493082 where we can book you in so that the problem can be rectified.
After 7 days all changes or remedial work will be chargeable.
CANCELLATION/NO SHOW POLICY
We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when cancelling or rescheduling appointments.
We understand that life can get in the way sometimes and are sympathetic to certain circumstances.
Failure to provide less than 24 hours notice will require full payment to be made before your next appointment.
NEW CLIENTS making an appointment for up to an hour will be required to pay a £10 non-refundable deposit. Clients booking treatments over 1 hour will be required to pay £20 deposit. This will be taken off the price of the treatment.
Failure to show for your appointment will result in loss of deposit.
HAPPY & SATISFIED
Our Client's says
“The level of service at Utopia Nails & Beauty is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!”
JULIE - COVENTRY
FABULOUS ...Been going for a long time and love Utopia and all the team who work there, would recommend them 100%
JULIA - WARWICK
“In this day and age, it’s hard to find a company you can trust. Utopia Nails & Beauty was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!”
CLAIRE - LEAMINGTON