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TERMS AND CONDITIONS

At Utopia we are passionate about our work. We guarantee all our work for 7 days.

If within that time you are unhappy with any aspect of the service, please in the first instance ring 01926 493082 where we can book you in so that the problem can be rectified.


After 7 days all changes or remedial work will be chargeable.



CANCELLATION/NO SHOW POLICY

We value your business and appreciate your co-operation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when cancelling or rescheduling appointments.

We understand that life can get in the way sometimes and are sympathetic to certain circumstances.


Failure to provide less than 24 hours notice will require full payment to be made before your next appointment.

NEW CLIENTS making an appointment for up to an hour will be required to pay a £10 non refundable deposit. Clients booking treatments over 1 hour will be required to pay £20 deposit. This will be taken off the price of the treatment.

Failure to show up will result in loss of deposit.